Return Policy:

 

We understand that sometimes your purchase may not meet your expectations, and we want to ensure your complete satisfaction with every order from Ana Mirr. Here's our return policy to guide you through the process:

 

Returns within the UK:

• If for any reason you are not entirely satisfied with your purchase, you may return it to us for a refund or exchange within 30 days of receiving your order.

• Please ensure the item is in its original condition, unworn, unwashed, and with all tags attached.

• To initiate a return, simply contact our customer service team in WhatsApp with your order details. We'll provide you with a return authorisation and instructions on how to proceed.

• Please note that return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

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International Returns:

• For customers outside the UK, the same return policy applies, allowing returns for a refund or exchange within 30 days of receiving your order.

• As with UK returns, please ensure the item is in its original condition, unworn, unwashed, and with all tags attached.

• To initiate an international return, please contact our customer service team in WhatsApp. We'll assist you with the return process and provide you with further instructions.

• Please be aware that international return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

 

Refunds:

• Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

• Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.

 

Exchanges:

• If you wish to exchange your item for a different size, colour, or style, please indicate your preference when initiating the return process. Exchanges are subject to availability.

• In case the desired item for exchange is not available, we will issue a refund to the original payment method.

 

Questions or Concerns:

• If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at WhatsApp. We're here to help and ensure your shopping experience with Ana Mirr is nothing short of exceptional.

 

Thank you for shopping with Ana Mirr. We appreciate your support and hope you enjoy your stylish finds!